Register for our upcoming webinar



Businesses all across the UK are under significant pressure to reduce costs whilst improving customer experience and satisfaction.

Digital transformation is now widely seen by businesses as the main way to deliver better services and make better use of funds. There is also strong evidence that the recent pandemic is accelerating digital change efforts (often unplanned) to meet the rapidly changing needs of customers.

However, despite enormous developments in technology, digital tools and approaches now available, many digital change efforts have been slow-paced due to budget constraints, lack of agility, shortage of skills and low take-up by customers.

This webinar will take an in-depth look at 7 practical digital strategies which are key to delivering digital change successfully and at pace including the range of benefits you can expect to achieve.

The webinar will also introduce guest speaker John Higgins (Head of IT and Resilience at Tendring District Council) who will share with you the council’s own experiences of digital change including its guiding principles and the challenges they have faced.

By joining this webinar you will learn about:
  • How to start a successful digital change programme
  • The benefits of a cloud-first strategy
  • Implementing successful and innovative self-service channel shift
  • A robust and flexible framework to support your change programme
  • How to construct an ROI that helps to justify your investment

About the Presenter:

Kyle Rokkas
Kyle Rokkas

Head of Operations – Intergence Systems Ltd.  Kyle has 30 years experience working with and for companies of all sizes over a variety of sectors including: Government, Finance, Banking, Telco, Retail, Energy & Charity. Kyle is currently leading a large digital transformation for a local government situated on the east coast.

Konrad Thomasson
Konrad Thomasson

Digital Transformation Manager – Intergence Systems Ltd. Konrad heads up our Digital Change practice. He has over 20 years of experience delivering change programmes across a broad range of industry sectors and cultures. He recently led a large digital transformation for a travel and transportation business located on the south coast.

John Higgins
John Higgins

Head of IT – Tending District Council. John became Tending District Council’s Head of IT in 2012 and seized the opportunity to return a number of core services back in-house and began the council’s transformation journey. John remains the council’s Head of IT but has gained additional responsibilities for Information Governance, Emergency Planning, Business Continuity and is the council’s SIRO.