Register for our upcoming webinar
Councils all across the UK are under significant pressure to reduce business costs whilst improving customer experience and satisfaction.
Digital transformation is now widely seen by Local Government as the main way to deliver better services and make better use of public funds.
There is also strong evidence that the recent pandemic is accelerating digital change effort (often unplanned) to meet the rapidly changing needs of residents, communities and businesses.
However, despite enormous developments in technology, digital tools and approaches now available many digital change efforts have been slow-paced due to budget constraints, unresponsive public sector contracts, lack of agility, shortage of skills and low take-up by customers.
This webinar will take an in-depth look at 7 practical digital strategies which are key to delivering digital change successfully and at pace including the range of benefits you can expect to achieve.
The webinar will also introduce guest speaker John Higgins (Head of IT and Resilience at Tendring District Council) who will share with you the council’s own experiences of digital change including its guiding principles and the challenges they have faced.
By joining this webinar you will learn about:
- How to start a successful digital change programme
- The benefits of a cloud-first strategy
- Implementing successful and innovative self-service channel shift
- A robust and flexible framework to support your change programme
- How to construct an ROI that helps to justify your investment