IT Infrastructure

Data centres sit at the epicentre of your infrastructure, which is why data centre projects must be meticulously planned before, during and after any changes are made. We can help you at each stage of your project, from developing the right strategy, through to planning and executing technical delivery and ensuring any changes are embedded and continuously improve.

We have been designing, building and optimising the performance of traditional networks for our clients since Intergence was formed in 2003. Many businesses are still built on and operate through traditional networks but as the demands on these increase so does the potential for speed, capacity and performance issues. We help our clients to optimise and upgrade their existing networks to keep them delivering for longer.

As well as optimising traditional networks, we also help our clients benefit from technological advances in software driven networks, designed to provide greater bandwidth flexibility and true unified communications. SD-WAN networks not only perform better, they are more scalable and a lot cheaper to run. They are also much easier to manage and less vulnerable to security threats compared to traditional networks such as MPLS.

At Intergence we adopted a “Cloud First” approach for our own IT Infrastructure three and a half years ago, which has allowed us to not only deliver more flexible services but to continue operating normally during the COVID-19 pandemic. This is why we are able to help our clients on the same journey, from advising on the best strategy and technology decisions, which achieve the fastest ROI, through to migrating your on-premise services and applications to the cloud and benefits realisation.

Switching to Contact-Centre-as-a-Service (CCAAS) has enabled us to further improve the quality of service to our clients and proved invaluable during the COVID-19 pandemic, allowing us to continue serving our clients from home. Not only does the service provide increased functionality and flexibility it is also easy to install and integrates with systems such as CRM. We are now helping our clients benefit from this technology themselves with services up and running within 10 days.

Our audits will help you identify and deliver significant performance improvements to your desktop services as well as opportunities to enable more effective remote working, making Working-From-Home (WFH) feel much more immersive.

We have helped many of our clients develop and execute desktop strategies. We can either migrate your desktop services to our Managed Service desk, where we would look after them for you, or we can rationalise and improve your desktop services and processes, so they operate more efficiently and effectively.

As the number of applications that organisations have running at any one time increases so does the difficulty in managing and maintaining their performance. We work with all of the leading Application Management Vendors and have extensive experience in resolving many critical problems for our clients through effective application tooling, insightful analysis and effective remediation programmes.