Struggling with the new home working experience?

Are you worried about staff morale, productivity and office connectivity with the ‘new normal’ ?

Learn how to solve home working with:

  • Reliable, safe and secure connectivity
  • Reduced stress for your contact centre teams and customers
  • High quality experience for the business home user
  • Shielding your staff with a virtual office
  • Collaborative tools and processes
play
3.10 mins
Making homeworking work is about more than just technology. Click here to watch our latest webinar about Improving Virtual Capabilities.

HomePOINT

A one stop solution for a more effective, productive and enjoyable homeworking experience.

Homeworking is here to stay but how do you ensure it works for your business? No matter what size your business is you need to be able to deliver a high quality experience that is also safe and reliable. You need to ensure some workers have the support they need without adding pressure to your IT team. And, perhaps most importantly, you need to have the tools and processes in place to ensure your remote workforce is happy, engaged and productive.

HomePOINT delivers all that and more. It is a single solution for home working that provides the technology, support, management, monitoring and wraparound processes you need to support remote working long term.

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SERVICE OVERVIEW DATA SHEET

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TRY OUR UNIQUE SOLUTION FOR FREE !

  • Get all your staff operating as if they were in the office
  • Solve your hybrid office, home working issues all in one go
  • Protect your business with enhanced office security policies enabled
  • Give employees, who wish to work from home, the support they need
  • Provide a great virtual contact centre experience for your customers and teams
Start a Free Trial Book Trial Free trial is for two months (minimum of 7 users)
play
3.20 mins

Pricing

Sign up for less than £5 per user per day!
Free Trial Select Option
  • HomePOINT™ Business Enrol in the Business free trial service
  • HomePOINT™ Enterprise Enrol in the Enterprise free trial service
Business Key Components
  • HomePOINT™ Edge Managed secured business access
  • HomePOINT™ Switch Managed home network switch
  • HomePOINT™ WiFi Managed WiFi AP (Access-Point)
  • HomePOINT™ Print Managed remote print services
  • HomePOINT™ Agent Managed Call-Centre-as-a-Service
Enterprise Key Components
  • HomePOINT™ Health Ergonomics & wellbeing services
  • HomePOINT™ Virtual Capability Collaborative tools and processes
  • HomePOINT™ Edge Managed secured business access
  • HomePOINT™ Backup Managed 4/5G network backup service
  • HomePOINT™ Switch Managed home network switch
  • HomePOINT™ WiFi Managed WiFi AP (Access-Point)
  • HomePOINT™ Agent Managed Call-Centre-as-a-Service
  • HomePOINT™ Print Managed remote print services
*HomePOINT™ Agent is provisioned through our Five9 partner services.

More than just technology

A complete solution for supporting homeworkers now and into the future
More than just technology

Alongside our partners from Five9 and Adaptiv-Networks, we can improve your home working experience and boost productivity for your customers and teams:

Virtual networks

Rapid installation of virtual networks, which achieves the same quality, secure and safe experience as you would find in the office.

Contact Centre as a Service

Giving your customer contact centre teams the ability to provide great service anywhere, anytime.

24/7 managed support

Providing 24/7 365 days management and support allowing your IT operations to focus on other pressing issues.

Proactive monitoring

Proactive monitoring to increase uptime and availability by preventing problems from occurring.

Processes, Tools, Insights

Giving you the latest tools, processes and insights to improve your home working experience on a continuous basis, including access to health and well being resources as well as assessments and solutions, which improve the efficiency of your home working environments.

"The COVID-19 pandemic has demonstrated that - when supported by technology - organisations can rapidly adapt their working practices to both maintain operations and support workers during a time of crisis." Ed Houghton, CIPD, July 2020

Making virtual a complete reality

Virtual network - Powered by Adaptiv networks, the largest patent portfolio in the SD-WAN industry
  • Virtual secure path to all your cloud and business application services
  • Optimised voice & video service assurance
  • Quality of experience for the business home user
Contact Centre as a Service (CCaaS) - Powered by Gartner Leader, Five9
  • Agent working flexibility – empowering your agents to work from anywhere
  • Business continuity – avert business disaster through your rapid remote workforce capability
  • Flex your home workforce capacity to handle the busy, seasonal periods, of your business when call volumes are high, maintain that great customer service experience
Managed support - From Intergence, your managed service partner for HomePOINT
  • 24/7 service desk support with full omnichannel access
  • Technical support – speak with an expert who will own your problem to resolution
  • Experience the same customer centric support from home as you would expect from the office
Proactive monitoring - Powered by Stratiam® insights
  • 24/7 proactive monitoring of HomePOINT network services
  • HomePOINT customer experience monitoring – assuring optimised performance and secure access to all business apps
  • Business insights portal access for service transparency visibility of your business HomePOINT Services
Processes, tools, insights
  • ‘How to’ guides and expert advice on increasing the virtual capability of your teams
  • Access to health and wellbeing resources
  • Assessments and solutions to improve the efficiency of your home working environments

Our Partners

Working together to deliver the most powerful solutions
Adaptive Networks

Adaptiv Networks removes the barriers to digital transformation with amazingly simple and effective cloud connectivity. Our market leading Software Defined Network-as-a-Service brings the power of SD-WAN within reach for any-sized business. We specialise in cloud-managed connectivity that eliminates downtime, optimises business-critical cloud applications, and protects the quality of real-time voice and video communications with no dropped calls on failover. Working with our global network of certified service providers, we manage network connectivity for more than 500 businesses, with more than 8,000 sites deployed worldwide through an ecosystem of more than 100 Partners globally.

Five9

Five9 is a leading provider of cloud contact centre software for the intelligent contact centre space, bringing the power of cloud innovation to customers and facilitating more than six
billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results.

The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalised customer experiences.

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