Managed IT Support Services

By choosing Intergence, you're protecting your future with a partner committed to your success. We offer flexible, end-to-end IT managed services, from 1st, 2nd, 3rd line service desk support to comprehensive detection and threat monitoring, ensuring you're always covered. Our approach integrates customisable services with collaborative solutions, providing full technical transparency for truly impartial, impactful Managed Services that evolve with your needs.

 

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Protecting Your Digital Future: From the Ground to the Cloud, and Everything In Between

At Intergence, we believe in protecting your future by providing comprehensive, customisable, and collaborative IT solutions. We offer full technical transparency, delivering impartial and impactful managed services that cover you from the ground to the cloud, and everything in between.

Comprehensive Coverage for Your Peace of Mind

At Intergence, we're dedicated to protecting your future through fully managed, end-to-end IT support that covers all your needs. From tailored service desk solutions to robust managed network and cybersecurity services, we ensure your systems are always running smoothly. We deliver a powerful combination of 1st, 2nd, and 3rd line remote service desk support, dedicated onsite engineers, and 24/7 NOC and SOC services, giving you complete peace of mind and allowing you to focus on what matters most.

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IT Service Desk

Fully Customised Solutions.

Flexible Cost Efficient Options, tailored for your needs

 

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Stop IT Compromises: Get the Tailored Tech Your Business Deserves

Tired of one-size-fits-all IT support? We don't believe in it. We offer flexible IT service desk outsourcing solutions that fit your business like a glove. Whether you need a fully managed Service Desk to take IT off your plate or a seamless extension to your existing team, we adapt to your specific needs.

What sets us apart? Our service desk runs on ServiceNow, the industry's gold standard. This means a simplified workload and a significant boost in your team's productivity, freeing them to focus on what matters most. Stop wrestling with IT headaches and start experiencing support that truly empowers your business.

Stress-Free IT Support: Get the Perfect Blend of Fully Managed or Specialist Service Desk Outsourcing.

IT Service Desk Support

Our resilient IT service desk support isn't just about fixing issues; it's about proactive management of your entire IT estate. We ensure every update and service delivery is optimised to maximise uptime and enhance overall operational efficiency, ultimately driving your business continuity and success.

 

24/7 Infrastructure Monitoring

Our 24/7 infrastructure monitoring goes beyond simple oversight; it's about providing uninterrupted vigilance across your entire IT landscape—hosting, servers, network, cloud, security, IoT, and all other infrastructure components. This relentless monitoring enables us to proactively identify and mitigate potential issues before they impact your operations, ensuring peak performance, ironclad security, and unwavering business continuity.

Exceptional Customer Service

We don't just offer support; we deliver an outstanding customer experience by ensuring expert advice is always on hand. Our unique "Voice of the Customer Temperature Check" provides real-time service experience insights, allowing us to proactively address your needs and continually enhance our services. This commitment means you always receive the precise, timely assistance you need to maximise your productivity and achieve your goals.

Dedicated Service Delivery

You won't just get support; you'll get a dedicated expert entirely focused on your success. This single point of contact means a deep understanding of your unique needs, leading to proactive solutions and optimised service delivery. We're here to ensure your IT strategy perfectly aligns with and drives your business objectives.

Patch & Backup Management

We don't just patch and back up; we fortify your digital foundation. Our comprehensive patching and backup management ensures your systems are always up-to-date and your data is securely protected and readily recoverable. This isn't just about avoiding data loss; it's about providing unwavering resilience and peace of mind, ensuring your business operations remain uninterrupted and robust against any threat.

IT Systems & Applications

We don't just manage your IT; we take full accountability for your entire system and applications, including comprehensive vendor management. This means we shoulder the complexity for you, ensuring seamless operation and optimal performance across all your technology. Our commitment frees you to focus entirely on your core business, confident that your IT is in expert hands and consistently driving your strategic objectives.

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Service Excellence Guaranteed

At Intergence, we believe peace of mind is non-negotiable for your business. That's why we go beyond merely following ITIL's best practices; we fully embrace them to deliver a consistently high standard of service. Our comprehensive suite of accreditations, rigorous standards, and industry designations is tangible proof of our deep expertise and unwavering commitment. This dedication means you can truly rest easy, knowing your technology is in the most capable and trustworthy hands, allowing you to focus entirely on your strategic objectives.

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Specialised IT Support Services

Security Posture 360o

Imagine gaining a complete, crystal-clear picture of your entire security landscape, from every angle, all in one place. With ServiceView 360o observability Portal, powered by our unique StratiamTM platform, you'll achieve true end-to-end visibility of your security posture.

Patch Management as a Service

With Intergence, say goodbye to the headache of Managing Software & Vulnerability Patches. We offer Patch Management as a Service, seamlessly integrating with your existing change management process. You maintain control, as all patching is scheduled precisely within your preferred timescales, ensuring minimal disruption to your operations.

Asset & Lifecycle Management

For organisations demanding precision and control over their technology investments, our Asset and Lifecycle Management as a Service is the definitive solution. We provide robust processes, accurate tooling, and insightful reporting to give you complete visibility into your IT assets, encompassing the entire lifecycle of your hardware, software, and virtual infrastructure components.

 

Monitoring-as-a-Service

Unlock unparalleled peace of mind and operational excellence with our Monitoring-as-a-Service (MaaS). We go beyond reactive alerts, transforming IT from a cost centre to a strategic enabler. By proactively identifying and resolving issues across your entire infrastructure—from applications to networks—we minimise downtime, optimise resources, and deliver actionable insights for informed decisions. Free your teams from constant vigilance, empowering them to innovate while ensuring your systems are always available, performing optimally, and directly contributing to your business goals.

 

IT Service Health Reporting

Ensure your critical IT services are always performing optimally and driving business success with our comprehensive IT Service Health Monitoring. This isn't merely about uptime alerts; it's about gaining deep, real-time insights into the performance, availability, and underlying health of your entire service ecosystem. By proactively identifying bottlenecks, predicting potential issues, and understanding the true impact of IT on your business operations, we empower you to move beyond reactive firefighting.

 

IT Roadmap Strategy Session

Embark on an IT Roadmap Strategy session and transform your IT from a reactive cost centre into a powerful strategic engine for growth. This isn't just a planning meeting; it's a collaborative deep dive that aligns your technological investments directly with your overarching business objectives.

 

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Speak with an expert

At Intergence, we're dedicated to more than just addressing your IT challenges; we're about unlocking solutions that drive your business forward. Our flexible service desk isn't just there to react; it's proactively designed to ensure your operations run with unwavering excellence and efficiency. We empower your team by resolving complexities, freeing you to focus on your core objectives. Why not take the first step and give us a call? Let's discuss how we can elevate your IT and, in turn, accelerate your business success.

 

 

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FAQs

What are the benefits of using a service desk for my business?
How do I choose a service desk provider that is right for my business?
How do I know if my business needs an IT service desk, and what are the benefits?
What kind of expertise and IT support can I expect?
How does an outsourced IT service desk benefit businesses?
Does Intergence provide customisable IT service support for specific business needs?
What SLAs can I expect with Intergence's outsourced IT service desk?
What IT Service Management (ITSM) tooling does Intergence use?

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Claim Your Free Breach Awareness Report NOW!

Cybersecurity threats are ever-evolving, but with the right combination of education, process, and expert support, businesses can protect themselves from potentially devastating attacks. If you missed the event, Intergence is offering a free breach awareness report—a valuable resource to help you understand your current vulnerabilities and start taking steps toward stronger security.

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