Through the Intergence Managed IT Service Desk service you can choose the level of support that is required for your business:
Deciding to outsource or integrate your IT Service Desk is a big decision. However, we can make it easier for you by providing a seamless service that gives you support quickly, efficiently and transparently by our in-house experts. Here when you need us 24/7 365 if required.
Monitor your IT infrastructure using Intergence’s unified monitoring dashboard Stratiam. With full operational visibility offering proactive alerting, auto trouble ticket generation and self-heal technology.
We understand that speed is of the essence when reporting issues with your IT systems. We provide you with multiple reporting options; phone, email, chat, browser or mobile app. The Intergence Smart Hub allows you to track the progress of your tickets easily and provide updates where needed.
You will have instant access to a fully trained, highly skilled IT team who are there to get to the bottom of your issue quickly and correctly first time.
This means your team can now go back to the business critical projects they have had to put off due to dealing with IT issues. We will fit seamless into your department and provide you with the support and cover you need during holidays, absences and sickness - We've got you covered.
Outsourcing your IT Service Desk means you can drive vital funding to elsewhere within the department. Intergence’s Managed IT Service Desk allows you to pick the service that suits you and your budget with simple payment schedules.