Our Blog

How Intelligent virtual agents (IVA’s) can save money and improve the customer experience
Sep 2021

When a customer reaches out to a business, they usually have an idea of the severity of the problem. Problems can be broken down into two types: transactional and relational interactions. Each can serve as a guidepost to businesses as they map out their need for automation vs. human interactions.

Five advantages of a managed service provider
Aug 2021

During the last few years an upward trend has been seen of companies engaging managed IT service providers to work alongside or in place of internal IT teams.

7 practical digital strategies to help councils reduce costs and improve customer satisfaction
Dec 2020

Councils across the UK are under increasing pressure to reduce business costs, whilst improving customer experience and customer satisfaction. Digital change is widely seen by the sector as the main way to deliver better services and make better use of public funds.

5 key secrets to empower and retain your workforce using the latest digital tools and insights
Sep 2020

The pandemic has created new challenges to organisations across most industries, that many were not prepared for, none more so than the travel and transportation sector.  Although leisure travel has resumed and the demand on freight services is rising, there still remains extreme uncertainty in the industry. The pressure on margins and market share is higher than ever before. As a result companies are looking for new ways to reduce costs and improve efficiency throughout their organisations and Human Resource departments are not immune from that drive.




Transforming the Home Working Experience
Sep 2020

Working from home has become the ‘new normal’ for most people during the global COVID-19 pandemic, and based on recent surveys, nearly half of employees working from home want to continue with this. Businesses are now turning to their trusted network partners to show them a quick, simple and affordable way to transform unreliable and ‘flaky’ home broadband into a secure, resilient and performant extension to the corporate WAN and Cloud services.

Digitising your freight operations – How to reduce costs, increase efficiency and expand market opportunities
Jul 2020

Over the past four months, organisations across most industries have had to adapt their ways of working, almost overnight. COVID-19 has created new challenges that many were not prepared for, none more so than the travel and transportation (T&T) industry.

Performance analytics creates the perfect run
Jun 2020

Measuring performance improves the team and the outcomes in sport and in business, CIO Community Editor Mark Chillingworth reports on the debate he moderated for Intergence

May 2020

“Why guess when you can know” was Michael Schumacher’s race engineer’s mantra according to Steve Ingham in his book “How to support a champion.”

May 2020

COVID-19 is driving significant change across many sectors, none more so than those in the travel sector and the essential transportation of people, goods and infrastructure.

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