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When a customer reaches out to a business, they usually have an idea of the severity of the problem. Problems can be broken down into two types: transactional and relational interactions. Each can serve as a guidepost to businesses as they map out their need for automation vs. human interactions.

During the last few years an upward trend has been seen of companies engaging managed IT service providers to work alongside or in place of internal IT teams.

Councils across the UK are under increasing pressure to reduce business costs, whilst improving customer experience and customer satisfaction. Digital change is widely seen by the sector as the main way to deliver better services and make better use of public funds.

The pandemic has created new challenges to organisations across most industries, that many were not prepared for, none more so than the travel and transportation sector.  Although leisure travel has resumed and the demand on freight services is rising, there still remains extreme uncertainty in the industry. The pressure on margins and market share is higher than ever before. As a result companies are looking for new ways to reduce costs and improve efficiency throughout their organisations and Human Resource departments are not immune from that drive.

Working from home has become the ‘new normal’ for most people during the global COVID-19 pandemic, and based on recent surveys, nearly half of employees working from home want to continue with this. Businesses are now turning to their trusted network partners to show them a quick, simple and affordable way to transform unreliable and ‘flaky’ home broadband into a secure, resilient and performant extension to the corporate WAN and Cloud services.

Over the past four months, organisations across most industries have had to adapt their ways of working, almost overnight. COVID-19 has created new challenges that many were not prepared for, none more so than the travel and transportation (T&T) industry.

Measuring performance improves the team and the outcomes in sport and in business, CIO Community Editor Mark Chillingworth reports on the debate he moderated for Intergence

“Why guess when you can know” was Michael Schumacher’s race engineer’s mantra according to Steve Ingham in his book “How to support a champion.”

COVID-19 is driving significant change across many sectors, none more so than those in the travel sector and the essential transportation of people, goods and infrastructure.